Privacy Policy

Privacy Policy

Thank you for choosing ESIMIA eSIM services.

This Privacy Policy (“Policy”) explains how ESIMIA (“we”, “us”, or “the Company”) collects, uses, stores, shares, and protects your personal data within the scope of the services we provide.

By visiting our website or using our services, you are deemed to have accepted the terms set forth in this Policy.

1. Data Collected

1.1 Personal Information

Personal data voluntarily provided by you may include:

• Full name
• Email address
• Phone number
• Billing and payment information
• Device information (e.g. device model, operating system, eSIM compatibility)

Note: ESIMIA adopts the principle of not collecting unnecessary or unlawful personal data.

1.2 Usage Data

When you visit our website, certain technical data may be collected automatically, including:

• IP address
• Browser type and version
• Pages visited
• Date and time of access
• Session duration and user interactions
• Referrer URL

2. Purposes of Data Processing

Collected personal data may be used for the following purposes:

• Providing and managing our services
• eSIM delivery and activation processes
• Providing customer support
• Improving service quality and personalization
• Ensuring security and preventing misuse
• Fulfilling legal obligations
• Marketing and informational communications (only with your explicit consent)

3. Data Sharing

Your personal data is not shared with third parties except in the following cases:

• Payment infrastructure, hosting (hosting providers), and customer support service providers
• Authorized public institutions as required by law
• Business partners, only where you have given explicit consent

All third parties are subject to confidentiality and data protection obligations.

4. Data Security

Appropriate technical and administrative measures are implemented to protect your personal data in accordance with industry standards.

These measures include, but are not limited to:

• SSL / encryption technologies
• Authorized access controls
• Secure server infrastructures

5. Data Retention Period

Your personal data is retained for as long as required by the purpose of processing.

Once this period expires, the data is deleted, destroyed, or anonymized.

6. Your Rights

Under KVKK and GDPR, you have the following rights:

• To access your personal data
• To request correction of incomplete or inaccurate data
• To request deletion or destruction of your data
• To object to the processing of your data
• To request data portability

You may exercise these rights by contacting us.

7. Cookies

Our website uses cookies to enhance user experience, perform performance analysis, and improve our services.

You may control or disable cookie usage at any time through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites.

ESIMIA is not responsible for the privacy practices of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Policy Updates

This Privacy Policy may be updated due to changes in legislation or our services.

The updated version becomes effective on the date it is published on our website.

10. Contact

For any questions or requests regarding this Privacy Policy or your personal data, you may contact us at:

📧 [email protected]