Germany
Indonesia
Terms of Service
These Terms of Service govern all prepaid eSIM sales and services provided by ESIMIA eSIM (“we”, “Service Provider”). These terms apply to all users (“Customer”, “you”) who visit our website, use our services, or purchase an eSIM from us.
1. Acceptance of Terms
By using our website or accessing our services, you acknowledge that you have read, understood, and accepted these Terms of Service. ESIMIA reserves the right to update these terms at any time. Updated terms become effective on the date they are published on our website.
2. Description of Services
ESIMIA provides prepaid eSIM services for domestic and international use. These services include eSIM sales, digital delivery, activation processes, user support, and technical assistance.
3. Eligibility
To use our services, you must be at least 18 years old and legally capable of entering into a binding agreement.
4. Account Creation and Accuracy of Information
Some services may require you to create an account. You are responsible for ensuring that your account information is accurate, complete, and up to date. All transactions conducted through your account shall be deemed to be performed by you unless proven otherwise.
5. Pricing and Payment
All product and service prices are clearly displayed on our website.
Full payment must be completed in order to access the services.
Accepted payment methods and transaction security details are available on our website.
6. Delivery
eSIMs are delivered digitally after payment confirmation. Delivery time may vary depending on the device used, system load, and technical compatibility.
7. Device Compatibility
The Customer is responsible for verifying that their device is eSIM-compatible and not network-locked (SIM-locked).
ESIMIA shall not be held liable for issues arising from incompatible devices or installation errors caused by the user.
8. Refund and Cancellation Policy
Services provided by ESIMIA are considered digital products. Therefore, refunds are generally not provided.
However, refund requests may be considered in the following exceptional cases:
- Failure to activate the eSIM due to a technical issue
- System-related issues caused by ESIMIA
Refund conditions:
- The request must be submitted in writing within 14 days from the purchase date.
- The Customer must cooperate with the support team during the technical review process.
- If the eSIM installation is completed or data usage has started, the service is deemed used and no refund will be issued.
- All refund requests are reviewed on a case-by-case basis and assessed in good faith.
9. Privacy
Your personal data is processed and protected in accordance with our Privacy Policy. For more information, please review the Privacy Policy available on our website.
10. Intellectual Property
All texts, logos, images, designs, and other content on the website are the property of ESIMIA.
Such content may not be copied, reproduced, or used for commercial purposes without prior written permission.
11. Limitation of Liability
ESIMIA shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the services. The services are provided on an “as is” basis.
12. Governing Law and Jurisdiction
ESIMIA is operated by a company based in the United Kingdom.
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England shall have exclusive jurisdiction over any disputes.
For users residing in Türkiye, statutory rights arising from Turkish consumer protection laws remain reserved.
13. Contact
For any questions or requests regarding these Terms of Service, you may contact us at: